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FAQs

Quickly find out if we’ve already addressed your query.


Halal Certification

Is Baskin-Robbins ice cream certified halal by MUIS?

Our products are certified halal by the Islamic Food and Nutrition Council of America (IFANCA), the authority in the USA which is equivalent to and recognized by JAKIM (Jabatan Kemajuan Islam Malaysia). The next time you visit any of our outlets, please feel free to ask our outlet managers to show you our IFANCA certificate.

Cakes

Can we order ice cream cakes online?

How many people can one cake feed?

We have cakes in 6-inch and 9-inch sizes. 6-inch cakes will serve 6-8 people while a 9-inch cake will serve 9-12, depending on portion size.

How long can your ice cream cakes stay unrefrigerated?

The dry ice provided will be able to keep the cake chilled without refrigerated for up to 1 hour. You can buy extra dry ice for your cake, however, we do not recommend leaving the cake out for 1 ½ hours or more.

Can I pre-order a cake?

Yes, please place orders at least 5 days in advance.

Can I get a customized cake?

We no longer cater to cake design customization across all outlets. You can opt for the designs which are available at our outlets for walk-in purchase.